b4bet Privacy Policy — Your Data, Your Rights

Introduction

This Privacy Policy ("Policy") describes how b4bet ("we", "us", "our") collects, uses, stores, shares and protects personal information provided by users ("you", "the Player") of the b4bet website and platform accessible at b4bet.ws. By creating an account or using any part of the b4bet platform, you acknowledge that you have read this Policy and consent to the practices described herein.

b4bet takes data privacy seriously. We collect only the information that is genuinely necessary to operate a safe, fair and compliant online gaming service for players in Bangladesh. We do not sell your personal data to third parties. We do not use your data for purposes beyond those stated in this Policy without first obtaining your consent. This Policy should be read alongside our Terms and Conditions, which govern your use of the platform.

1. Information We Collect

b4bet collects personal information in three main ways: information you provide directly when you register or use the platform; information generated automatically by your use of the platform; and information received from third-party payment processors in connection with financial transactions. The categories of information we may collect are set out below.

Information You Provide Directly

• Full name and date of birth (required for age verification — b4bet is strictly for players aged 21 and above).
• Contact information: mobile phone number and email address.
• Identity verification documents (national ID, passport or equivalent) where required to comply with KYC obligations.
• Payment method details — mobile wallet identifiers (bKash, Nagad, Rocket, Upay) or card information processed securely via our payment partners.

Information Generated by Your Use of the Platform

• Device and browser information: IP address, device type, operating system, browser type and version, and screen resolution.
• Session and activity data: login timestamps, pages visited, games played, bets placed, amounts wagered, and session duration.
• Communications: records of any messages sent to b4bet customer support, including chat transcripts and email correspondence.

Information from Third-Party Payment Providers

• Transaction confirmation data received from bKash, Nagad, Rocket, Upay or card payment networks to verify deposits and validate withdrawal requests.
• Fraud prevention signals shared by payment partners as part of standard anti-money-laundering and fraud detection protocols.

2. How We Use Your Information

b4bet uses the personal information it collects for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• To create and manage your b4bet account, including verifying your identity and age as required by our responsible gaming policy (21+ only).
• To process deposits, withdrawals and other financial transactions in BDT via your chosen payment method.
• To provide customer support and respond to enquiries, complaints or disputes submitted by you.
• To detect, investigate and prevent fraud, prohibited conduct, money laundering, and other activities that violate our Terms and Conditions.
• To personalise your gaming experience — for example, displaying game recommendations based on your play history or showing promotions relevant to your activity on the platform.
• To send you transactional communications (e.g. deposit confirmations, withdrawal notifications, account security alerts) and, where you have opted in, promotional communications about b4bet offers.

Where b4bet sends promotional communications, you may opt out at any time by contacting support at [email protected] or updating your communication preferences in your account settings. Opting out of promotional messages will not affect transactional and account security messages, which are sent regardless of marketing preference as they relate to the safe operation of your account.

3. Legal Basis for Processing

b4bet processes personal data on the following legal bases. Where more than one basis applies to a specific processing activity, the primary basis is identified below.

Contractual Necessity

The majority of b4bet's data processing is necessary to perform our contract with you — i.e. to operate your account, process your transactions and deliver the gaming services you have signed up for. Without this processing, b4bet could not provide its services to you.

Legitimate Interests

b4bet processes certain categories of data — including device data, session logs, and fraud signals — on the basis of legitimate interests. These interests include maintaining the security and integrity of the platform, detecting and preventing fraud, and improving the quality of our services. Where we rely on legitimate interests, we have assessed that our interests do not override the fundamental privacy rights of our players.

4. Sharing Your Information

b4bet does not sell your personal data. We share your information only with the categories of recipient described below, and only to the extent necessary for the stated purpose:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard): transaction data is shared with our payment partners solely to process deposits and withdrawals and to perform fraud checks required under standard payment network rules.
• Technology and infrastructure providers: companies that provide hosting, database management, content delivery, and security services that underpin the b4bet platform. These providers act as data processors under our instruction and are bound by data processing agreements.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming and similar): these providers may receive session identifiers necessary to authenticate your access to their game content. They do not receive your full personal profile.
• Law enforcement and regulatory authorities: where we are required by law, court order, or regulatory obligation to disclose personal data, b4bet will comply. We will notify you of such disclosure where legally permitted to do so.

5. Cookies and Tracking Technologies

b4bet uses cookies and similar tracking technologies on its website to enable core platform functionality, maintain your session state, and improve the reliability and performance of the service. This section explains what cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the b4bet platform to function. They enable you to log in, maintain a secure session, and navigate between pages without being repeatedly prompted to authenticate. Essential cookies cannot be disabled without breaking the platform's core functionality. They do not track your behaviour for advertising purposes and do not contain personally identifiable information beyond a session identifier.

Analytics and Performance Cookies

b4bet may use anonymised analytics cookies to understand how players use the platform — for example, which pages are visited most frequently, how long sessions last, and where technical errors occur. This information is used in aggregate form only and cannot be used to identify individual players. You may disable analytics cookies by adjusting your browser's cookie settings; doing so will not prevent you from using the platform but may reduce our ability to identify and fix technical issues promptly.

6. Data Security and Retention

b4bet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, two-factor authentication options for player accounts, access controls that limit staff access to personal data on a need-to-know basis, and regular security audits of our platform infrastructure.

Data Retention

b4bet retains personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal compliance obligations. Transaction records and KYC documentation are typically retained for a minimum of five years following account closure to comply with anti-money-laundering legislation. When personal data is no longer required for the purpose for which it was collected and there is no legal requirement to retain it, b4bet will securely delete or anonymise that data.

7. Your Rights

As a b4bet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 5 business days and may need to verify your identity before processing your request:

• Right of access: you may request a copy of the personal data b4bet holds about you.
• Right to rectification: you may request that inaccurate or incomplete personal data be corrected or completed.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and there is no legal obligation to retain it.
• Right to restrict processing: you may request that b4bet restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will make every reasonable effort to respond to your rights request within 5 business days. In complex cases we may require up to 30 days. Where we cannot fulfil a request — for example because of a conflicting legal retention obligation — we will explain the reason in writing.

8. Children and Minors

b4bet is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from any person under the age of 21. If you are under 21, you must not use this platform or provide any personal information to b4bet. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe that a minor has registered on b4bet, please notify us immediately at [email protected].

9. Policy Updates and Contact

b4bet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or platform functionality. Where a change is material, we will notify registered players via a platform notification or email at least 7 days before the change takes effect. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically.

For any questions, concerns or requests relating to this Privacy Policy or the way b4bet handles your personal data, please contact our support team in writing at [email protected]. Please include "Privacy Enquiry" in the subject line so we can route your message to the appropriate team member. All privacy-related correspondence is treated confidentially and in accordance with this Policy.